Shipping & Returns

Shipping/Delivery Policy

Due To Covid Shipping Times Will Be Delayed

Ajay Crystal Notch offers shipping across the world {worldwide} via [DHL, UPS]. Please note that processing time (5 - 7 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 5 - 7 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

Shipping Rates

Shipping rates will vary based on the weight and dimensions of the package, as well as the shipping destination. Our website will automatically calculate the shipping costs at checkout, or you can contact us for a shipping quote before placing your order.

2. Delivery Times

Estimated delivery times will vary based on your location and the shipping method you select. Please allow for additional time for order processing. You will receive a shipping confirmation email with a tracking number once your order has shipped.

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with you online tracking information will be available on our website.

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):

A) USA: 7 to 16 business days (tracking system available).

B) Rest of the world: 7 to 25 business days (tracking system available varies)

3. International Shipping

We do ship internationally, however, please note that we are not responsible for any customs, duties, or taxes that may apply to your shipment. These charges are the responsibility of the recipient and will vary from country to country. Tracking information will be made available to you as soon as it is made available to us.

4. Address Verification

It is the responsibility of the customer to provide accurate and complete shipping information. We will not be held responsible for any undelivered or delayed packages due to incorrect or incomplete shipping information provided by the customer.

5. Shipping/Delivery Delays

We are not responsible for shipping delays caused by the carrier or by unforeseen circumstances such as severe weather or natural disasters. We are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more that 30 - 60 business days.

If you have any questions or concerns about our Shipping Policy, please contact us

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel a order if it has already been processed.

If order is cancelled within 30 minutes before your order is PROCESSED there is a transaction fee of $20 per each order.

If you reach out and we tell you it is processed, the order cannot be cancelled.

Return & Exchange Policy

Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion: in respect of the product price; local and/or international shipping fees (as stated on the refunds page); and by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.

Returned products shall be accepted and refunds issued by Ajay Crystal Notch, for and on behalf of the seller. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.